Advayan provides Salesforce Support Services, maximizing platform efficiency and minimizing operational overhead. Our certified consultants ensure continuous optimization, proactive maintenance, robust security/compliance, and strict adherence. Salesforce support provides the foundation, including dedicated Salesforce L1 Support for foundational issue resolution and Salesforce customer support. Whether needing routine administration, ongoing Salesforce Support and Maintenance, or advanced automation, we engineer solutions tailored to your requirements. Backed by decades of expertise, Advayan guarantees a seamless, high-performance environment.
Our Trusted Salesforce Clients
Salesforce Development Services
Salesforce Development Services help businesses add new features and adjust Salesforce to match the way they work, covering custom app builds, backend coding, and user interface design that fits daily tasks, and linking Salesforce with other software so data flows without gaps. Advayan’s Salesforce Development Solutions include data migration and cleanup, thorough testing of updates, training for your team, and ongoing support to fix issues and add features as your needs change. With Advayan handling your Salesforce work, your system matches your workflow, and you can focus on serving customers and growing your business.
Why Choose Advayan for Salesforce Development?
A Client First Approach
We [ut your needs at the heart of our project, ensuring success.
Salesforce Certifications
Covering Platform Developer I & II, App Builder, and Architect tracks
Extensive Certifications
Our team possesses more than 400 Salesforce Certifications, covering every spectrum of your project
Repeat Project Rate
Clients return to us because we keep things simple, reliable, and useful.
In-House Development
No outsourcing—every solution is developed, tested, and deployed by our own team
Industry Recognition
Advayan is recognized as one of the best AI-first IT Consulting Firms revolutionizing how companies operate in the AI world.
Salesforce Maintenance & Support Staff
Skilled across Apex, Lightning, integrations, and AppExchange builds
Viable Use-cases
of Fortune 100 companies use at least one AppExchange app
Salesforce Impact
Projected global economic impact of Salesforce by 2025
Projects Completed
From custom apps to enterprise-level CRM systems, we've done it all
Our Salesforce Support Expertise
120+ Certified
Support Analysts
Our global team holds certifications in Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, Integration Architect, and more. You get experts who speak your language and understand your business objectives.
SLA‑Driven
Governance
We operate under strict service level agreements with defined response and resolution targets. Real‑time dashboards and monthly reports give you full transparency into ticket volumes, resolution times, and SLA compliance.
Global
Delivery Network
As a long‑standing Salesforce partner, we maintain direct lines into Salesforce’s engineering teams. Critical patches, hotfixes, or platform bug escalations reach you faster to minimize exposure to known issues.
First-Contacts
Resolution Rate of 95%
Our follow‑the‑sun support model blends onshore coordination with offshore execution. You get local‑time collaboration and around‑the‑clock resolution capability without any breaks in coverage.
Automation
Workflow Tools
Rigorous diagnostics, well‑documented processes, and specialized tooling enable us to resolve the majority of incidents in the first interaction, reducing downtime and boosting productivity.
Scope & Exclusions Matrix
Clear boundaries help us route issues to the right skill levels and set expectations. The table below outlines what falls under Level‑1 support versus L2 or L3:
| Service Category | Included at L1 Support | Escalated to L2/L3 |
| User Access & Auth | Password resets, profile edits, license assignments | Single sign‑on setup, identity provider integration |
| Basic Administration | Permission set assignments, minor field additions | Complex sharing‑rule design, custom object modeling |
| Data Management | Bulk data imports via Data Loader templates, record merges | Full data migrations, ETL pipeline development |
| Automation & Flows | Enabling/disabling existing flows, updating flow interviews | Designing new flows, Flow Builder vs Apex trade‑offs |
| Integration Health | Connection tests, basic error queue reviews | Middleware configuration, custom API implementations |
| Reports & Dashboards | Adjusting filters, cloning standard reports | Building custom report types, advanced dashboard charts |
| Platform Monitoring | Restarting stuck jobs, reviewing batch failures | Governor‑limit debugging, extensive performance tuning |
| Security & Compliance | Unlocking accounts, enforcing password policies, audit logs | Automated compliance scanning, field‑level encryption |
Service Category
Included in L1 Support
Escalated to L2/L3
Password resets
profile edits
license assignments
- Single sign‑on setup
- identity provider integration
Basic Administration
- Profile updates (UI only)
- Permission set assignments
- User creation or deactivation
- Complex sharing-rule edits
- Org-wide defaults redesign
Data Management
- Record corrections
- CSV imports via Data Loader templates
- Data deduplication using standard tools
- Data model changes (new objects or fields)
- Bulk migrations over 10 k records
Workflow & Automation
- Enable or disable existing flows and workflow rules
- Simple Flow interview restarts
- New Flow or Process Builder design
- Apex trigger development
Integration Health Checks
- API connectivity tests
- Basic middleware error-queue reviews
- Endpoint URL updates
- Custom integration development
- Complex mapping or orchestration
Reporting & Dashboards
- Run and tweak standard reports
- Update dashboard filters
- Custom report type creation
- New dashboard component builds
Platform Monitoring
- Clear stuck scheduled jobs
- Review and restart failed batch jobs
- Performance tuning (CPU or heap-size bottlenecks)
- Governor-limit debugging
Security & Compliance
- Unlock or lock user accounts
- Enforce password policies
- Review basic login-event logs
- Field-level security redesign
- Automated compliance scans (HIPAA, GDPR, SOX)
Defining this matrix up front means each ticket is routed correctly on first contact, with L1 issues receiving rapid fixes and more complex requests handled by deeper expertise.
Our Signature Support Process
At Advayan, we follow a clear and proven process for delivering reliable Salesforce Development and Support Services. Each step is designed to keep your project organized, transparent, and focused on results.
Issue Intake and Prioritization
We start by capturing and organizing all incoming support requests with accuracy and speed.
- Collect user-reported issues, service disruptions, and general support queries
- Classify and prioritize based on impact, urgency, and business continuity
- Set clear SLAs, communication channels, and escalation paths
Initial Diagnosis and Resolution Mapping
Our support team investigates and identifies the root cause of the issue.
- Analyze reported symptoms, recent changes, and system logs
- Match issues to known fixes, internal documentation, or Salesforce support articles
- Prepare a resolution plan or escalate when needed
Solution Implementation and Guidance
We apply quick, effective solutions while keeping users informed and engaged.
- Execute fixes using Salesforce admin tools, configurations, or minor adjustments
- Guide users through workarounds or process changes where needed
- Ensure the solution aligns with user expectations and system standards
Testing and Verification
Each fix is validated to confirm it resolves the issue without causing side effects.
- Test affected functionality to ensure full recovery
- Confirm with users that their problem is resolved
- Update internal knowledge base with the new fix for future reference
Continuous Monitoring and Support Improvement
Our support doesn't end with ticket closure we strive to improve continuously.
- Monitor recurring issues and identify patterns for proactive resolution
- Collect user feedback to enhance the support experience
- Provide ongoing Salesforce L1 Support Services to maintain stability and performance
Regional Support Hubs & Global Coverage
Key practices that keep this model seamless:
Tickets flow automatically between hubs with full context preserved
Rigorous handover protocols guarantee no information loss
Local-language support in English, Hindi and regional dialects accelerates resolution
Advanced Technical Services
In addition to core support, Advayan offers specialized technical capabilities that extend the value of your Salesforce investment.
DevOps and Release Management
We implement continuous integration and continuous delivery pipelines using Salesforce DX, Jenkins, and Git. Automated test suites validate Apex, Lightning components, and integration endpoints before every release. Sandbox refresh routines and change sets enforce consistency across environments.
Performance Monitoring and Optimization
Using Application Performance Monitoring tools and custom Apex logging, we track CPU usage, heap size, and SOQL query performance in real time. Our team fine‑tunes long‑running batch jobs, optimizes indexing strategies, and refactors inefficient code to maintain sub‑second response times.
Security and Compliance Assurance
Regular security assessments include permission audits, object‑level checks, and review of audit trails. We help you comply with HIPAA, GDPR, SOX, and FINRA requirements by configuring field‑level encryption, data retention policies, and automated compliance dashboards.
Data Quality and Governance
Reliable data underpins every process. We establish master data management strategies, design validation rules, and enforce deduplication routines. Scorecards and governance councils keep data quality at target levels. Archival policies move stale records to low‑cost storage without disrupting operations.
AI and Analytics Integration
We guide implementation of Salesforce Einstein features such as Lead Scoring and Opportunity Insights. For advanced analytics, we integrate Tableau CRM or external BI platforms via REST APIs or MuleSoft. Real‑time streaming pipelines capture event data for dashboards that drive actionable insights.
What we do differently?
User adoption is critical to realizing Salesforce’s full potential. Our change management framework covers:
- Stakeholder Alignment
Workshops with business leaders to define success metrics and user personas. - Communication Plans
Tailored messaging, release notes, and training webinars to prepare end users. - Hands‑On Training
Role‑based sessions, sandbox exercises, and quick reference guides. - Adoption Analytics
Monitoring login rates, feature usage, and support ticket trends to identify gaps and reinforce training.
Protect critical operations with a robust disaster recovery plan that includes:
- Backup and Restore Procedures
Regular backups of metadata and data, with automated restore drills in sandboxes. - Failover Strategies
Configuration of secondary orgs for critical workloads and integration endpoint redundancy. - Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
Defined targets that align with your business continuity requirements. - Post‑Incident Reviews
Root‑cause analysis, remediation plans, and documentation updates after every major event.
Control your Salesforce spend and enforce governance through:
- License Utilization Reviews
Identifying unused or under‑used licenses and consolidating where possible. - Resource Monitoring
Tracking API call usage, storage consumption, and feature adoption to prevent overage fees. - Policy Enforcement
Automated alerts for custom code deployments, sandbox refresh windows, and change set approvals. - Governance Committees
Quarterly steering meetings with stakeholders to review costs, roadmap initiatives, and budget alignment.
Stakeholder Alignment
Workshops with business leaders to define success metrics and user personas.
Communication Plans
Tailored messaging, release notes, and training webinars to prepare end users.
Hands‑On Training
Role‑based sessions, sandbox exercises, and quick reference guides.
Adoption Analytics
Monitoring login rates, feature usage, and support ticket trends to identify gaps and reinforce training.
Backup and Restore Procedures
Regular backups of metadata and data, with automated restore drills in sandboxes.
Failover Strategies
Configuration of secondary orgs for critical workloads and integration endpoint redundancy.
Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
Defined targets that align with your business continuity requirements.
Post‑Incident Reviews
Root‑cause analysis, remediation plans, and documentation updates after every major event.
License Utilization Reviews
Identifying unused or under‑used licenses and consolidating where possible.
Resource Monitoring
Tracking API call usage, storage consumption, and feature adoption to prevent overage fees.
Policy Enforcement
Automated alerts for custom code deployments, sandbox refresh windows, and change set approvals.
Governance Committees
Quarterly steering meetings with stakeholders to review costs, roadmap initiatives, and budget alignment.
Change Management and User Adoption
User adoption is critical to realizing Salesforce’s full potential. Our change management framework covers:
Disaster Recovery and Business Continuity
Protect critical operations with a robust disaster recovery plan that includes:
Cloud Cost Optimization and Governance
Control your Salesforce spend and enforce governance through:
Client Success Stories
"Advayan reduced our case backlog by 80 percent within three months. Their proactive monitoring identified potential SLA breaches before our users ever noticed"
Global IT Director,
Fortune 200 Financial Services Firm
"The integration between our ERP and Salesforce now runs with zero downtime. Advayan’s support team is always responsive and knowledgeable."
CIO,
Leading Manufacturing Company
Questions
Frequently asked questions
Everything you need to know about Salesforce. Can’t find the answer you’re
looking for? Feel free to contact us
Advayan stands out by combining precise Salesforce L1 technical support with a strong focus on user experience. We do more than just close tickets. Our goal is to maintain system reliability, reduce downtime, and ensure your business operations continue without interruption. We offer structured, consistent support that aligns with your business goals.
We deliver consistent Salesforce customer support through proactive monitoring, clear support workflows, and strict adherence to service level agreements (SLAs). Our team uses detailed documentation, a knowledge base, and real-time feedback to resolve issues efficiently. This ensures a smooth user experience and dependable Salesforce performance.
Partnering with experienced Salesforce support specialists gives you access to advanced technical knowledge and industry best practices. Our experts have hands-on experience across many industries and can resolve complex issues faster. This helps reduce downtime, avoid costly errors, and ease the burden on your internal teams, allowing them to focus on strategic priorities.
Yes. Our Salesforce L1 Support includes basic diagnostics for integration-related issues involving APIs, middleware, and third-party systems. When needed, we escalate complex cases to Tier-3 experts to ensure a quick resolution. Integration support is a standard part of our process and is handled with care from the beginning.
Helping fast-moving consulting scale with purpose. Helping fast-moving consulting scale with purpose.
Helping fast-moving consulting scale with purpose.
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